Feedback | Orthotic Service

Feedback on our services

If you wish to provide feedback on the services you receive - please use the following email address for your region:

Waikato –

Auckland – 

Bay of Plenty –


Making a complaint

If you are dissatisfied with your treatment as a patient, whanau/family or caregiver, you have the right to lodge a complaint regarding the service provided to you, including:

1)    Treatment by any team member.

2)    The provision of any service in any centre/clinic

3)    The provision of orthoses

4)    Issue relating to how their personal or health information has been collected

To read and print Peke Waihanga Complaint Policy please click here.

Complaints should be directed to:


HDC – Health and Disabilities Commission

If you wish to make a complaint to the Health and Disabilities Commission, the following link provides more information:


Your Privacy is important to us

We are happy to answer questions about your privacy in relation to Peke Waihanga - Orthotic Service. Please email enquiries to:

If you would like more information about the Privacy Act click on the link below

To read and print a copy of the Peke Waihanga Privacy Policy please click here.



Please direct feedback about this site to: