Feedback | Orthotic Service


Feedback on our services

If you wish to provide feedback on the services you receive - please use this email address: 


Making a complaint

If you are dissatisfied with your treatment as a patient, whanau/family or caregiver, you have the right to lodge a complaint regarding the service provided to you, including:

1)    Treatment by any team member.

2)    The provision of any service in any centre/clinic

3)    The provision of orthoses

4)    Issue to relating to how their personal or health information has been collected

To read and print NZALS Complaint Policy please click here

Complaints should be directed to:  


HDC – Health and Disabilities Commission

If you wish to make a complaint to the Health and Disabilities Commission, the following link provides more information:


Your Privacy is important to us

We are happy to answer questions about your privacy in relation to the OSW. Please email enquiries to:

If you would like more information about the privacy act click on the link below

To read and print a copy of NZALS Privacy Policy please click here



Please direct feedback about this site to:  

Orthotic House

working together to give you better care